Frequently Asked Questions (FAQ)
1. How long does processing take?
All orders are processed within 2–5 business days.
During holidays or high-volume seasons, processing may take slightly longer.
2. How long does shipping take?
Estimated delivery times:
-
United States: 3–7 business days
-
Canada: 5–12 business days
-
International: 7–21 business days
Shipping times may vary depending on carrier delays, customs, or weather conditions.
3. How do I track my order?
Once your order ships, you will receive a confirmation email with your tracking number.
Please allow 24–48 hours for tracking updates to appear.
4. Do you accept returns or exchanges?
Because each item is made-to-order, we do not accept returns or exchanges for size, color preference, or change of mind.
Please review size charts carefully before ordering.
5. What if my item arrives damaged or incorrect?
If your product is damaged, defective, or you received the wrong item, email us within 7 days of delivery at:
support@remnantprinting.com
Include your order number and clear photos of the issue.
We will send a replacement at no extra cost.
6. What if my package is marked “Delivered” but I didn’t receive it?
Please take the following steps:
-
Double-check your shipping address
-
Check your mailbox, porch, neighbors, or leasing office
-
Wait 24–48 hours (carriers sometimes scan early)
-
Contact the carrier
If you still cannot locate it, email us at support@remnantprinting.com and we will assist you.
7. Can I cancel or change my order?
Orders cannot be modified or canceled after processing begins, as items are made especially for your order.
8. Do you ship internationally?
Yes, we ship to most countries worldwide.
International customers are responsible for any customs fees, duties, or taxes.
9. What happens if I entered the wrong address?
We ship your order exactly as entered at checkout.
We are not responsible for orders sent to incorrect or incomplete addresses.
If your item is returned to us, reshipment fees may apply.
10. What payment methods do you accept?
We accept all major credit/debit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment options at checkout.
11. Are your products true to size?
Yes, our items follow standard retail sizing.
Please refer to each product’s size chart for accurate measurements before purchasing.
12. How can I contact customer support?
You can reach us anytime at:
support@remnantprinting.com
We typically respond within 24–48 hours.
